Digital Products and Immediate Services
Booklayers provides instant digital content — e-books, unlocked for reading as soon as they are bought — as well as tailored professional services: proofreading and literary evaluation. As a general rule, every purchase and payment is therefore final and non-refundable once the transaction completes successfully or work on the service begins.
1. Refunds by Type of Purchase
1.1 Paid Digital Books
A book cannot be refunded once the purchase is complete and the reader’s account has been given access to open and read it in the online reader.
1.2 Proofreading Service
The cost of this service is calculated from the number of words in the text. Because it relies on dedicated human work that is committed to an order as soon as it is paid, an order cannot be cancelled or refunded once it has been paid.
1.3 Literary Evaluation Service
The fee pays for the time and expertise of the specialist reviewer who studies the text, and the outcome does not depend on the author’s satisfaction with, or agreement with, the critical feedback. The fee is therefore non-refundable as soon as the work is assigned to a reviewer.
2. Cases Eligible for a Refund
A refund request is accepted only in the following exceptional cases:
- Bank errors and duplicate charges — The same order was charged more than once because of an error in the payment gateway or the bank connection.
- A charge above the listed price — An amount greater than the price set and shown on the site for the book or service was charged because of a technical fault.
- Content not delivered — The payment was charged successfully but the book was not unlocked in your account, and our technical support team could not fix the problem within 48 hours of your report.
3. How to Request a Refund
If one of these exceptional cases applies, email us at the address below with your account’s email address, the transaction number, and an image of the bank receipt showing the charge.
support@booklayers.comWe review each request within two business days. If it is approved, the amount is returned automatically to the same card or original payment method; it then takes 5 to 10 business days to reach your bank account, depending on the issuing bank’s policy.